Refund policy
Returns
We offer a 14-day return period from the date your order is delivered.
To be eligible for a return:
- The item must be unused and in its original packaging
- You must contact us within 14 days of delivery
- Proof of purchase is required
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue.
In cases of confirmed damage or defect, we will:
- Offer a replacement, or
- Issue a full refund
Return of the item may not be required in some cases.
Non-Returnable Situations
We do not accept returns for:
- Items that have been installed or used
- Damage caused by misuse or incorrect installation
- Normal wear and tear
Refunds
Once your return is received and inspected (if applicable), we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days to your original payment method.
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again
- Contact your card provider
- Then contact us at bethanymiaplatt@outlook.com